06 Terry Flynn, Crisis Communication

Show Notes

In this interview with Terry Flynn, we discussed communication during a crisis in particular – how to prepare and how to respond.

Terry Flynn talks about three corporate crisis – the Tylenol poisoning of 1982, the Walkerton ecoli outbreak of 2000 and the Maple Leaf listeriosis outbreak of 2008.

He extracts lessons from these crises for business leaders and entrepreneurs. How to be more authentic and credible during a crisis and how you might emerge better than you were before the challenge.

Also notice that he used the term “New Normal” in this interview which was conducted in Dec 2013.

This interview is from the archives of my radio show, Business in Motion, which I hosted for 19 years.


Your Intended Message is the podcast about how you can boost your career and business success by honing your communication skills. We’ll examine the aspects of how we communicate one-to-one, one to few and one to many – plus that important conversation, one to self.

In these interviews we will explore presentation skills, public speaking, conversation, persuasion, negotiation, sales conversations, marketing, team meetings, social media, branding, self talk and more.


Your host is George Torok

George is a specialist in communication skills. Especially presentation. He’s fascinated by the links between communication and influencing behaviours. He delivers training and coaching programs to help leaders and promising professionals deliver the intended message for greater success.


Facts about George Torok

He hosted the radio show, Business in Motion for 19 years, interviewing over 500 guests

He wrote Secrets of Power Marketing, the bestselling book of personal marketing

By the age of 21 he had visited 35 countries


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