#anger #communication #facts #hacks Keywords: anger, anger management, furious, cilents, angry cilents, defuse, calm, calm down, trick, hacks, psychology, business, executive, communication, speech coach 90 SECONDS IS ALL THE TIME YOU NEED TO DIFFUSE AN ANGRY SITUATION. HERE'S HOW TO DO IT. EARLIER THIS YEAR, I HAD THE PRIVILEGE OF TALKING WITH SOMEONE WHO TAUGHT ME SOMETHING PROFOUND. IN FACT, I DIDN'T KNOW THE SOLUTION TO CALM SOMEONE DOWN WAS SO SIMPLE. BESTSELLING AUTHOR AND PEACEMAKER DOUG NOLL TOLD ME THIS: WHEN THE LISTENER LABELS THE ANGER TO THE ANGRY PERSON, THE SPEAKER, THE ANGER GOES AWAY IN ABOUT 90 SECONDS. AND ALL I WOULD SAY IS SOMETHING LIKE THIS HEY, GEORGE, YOU ARE REALLY PISSED OFF. YOU'RE ANGRY, YOU'RE FRUSTRATED, AND YOU'RE SAD BECAUSE YOU FEEL BETRAYED BECAUSE YOUR PREFRONTAL CORTEX IS OFFLINE. WHEN YOU'RE ANGRY, WHEN I TELL YOU WHAT YOU'RE FEELING, IT ALLOWS YOUR PREFRONTAL CORTEX TO GRAB A HOLD AND FIGURE THINGS OUT AND ALL OF A SUDDEN CALM ITSELF DOWN. SO NEXT TIME YOU ARE DEALING WITH A FURIOUS PERSON, DON'T ARGUE AND ADD FUEL TO THE FIRE. HEAR WHAT THEY HAVE TO SAY AND LET THEM KNOW YOU KNOW HOW THEY ARE FEELING. OR AS DOUG PUTS IT, LISTEN THEM INTO EXISTENCE.
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