Cross Cultural Communication Skills for Team Leaders: Katja Schleicher

Show Notes

How to Overcome Cross Cultureal Communication Barriers
How to Build Trust in a Culturally Diverse Team

Episode 329 (Katja is based in the Netherlands) (repeat of #115)

In this coversaton with Katja Schleicher we explore:

• why familiar communication habits can hide unclear intentions


• how departmental cultures affect workplace conversations


• the role of personal perception in misunderstandings


• a board presentation that built its case around the number seven


• different expectations about time and task completion


• feedback that helps confirm a message arrived


• curiosity as a practical leadership habit


• a common language and rhythm for a diverse team


• an as well as approach to team decisions


• how language and food can open conversations


• the balance between respectful interest and intrusive questions


• how a new leader can discover the strengths within a team

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About our guest, Katja Schleicher:

KATJA SCHLEICHER knew already at an early stage that talking is gold and silence the beginning of all troubles…

Known for her provocative style and her sense of humor on stage she looks deeper in our communication troubles – and is not afraid to talk about them.

After her studies (German & English language & Literature. Linguistics & psychology) she pursued an international career in PR, Advertising and Corporate Communications for Media & HiTech Companies.

For more than a decade she now passionately enables effective & empathic communication with all the clients she works with. From big banking, conservative pharma to ambitious startups. From 1:1 dialogues to the big stages.

With three languages, two passports and an European heart, Katja travels across borders constantly to bring people and ideas closer through communication. She speaks at conferences about communicative misunderstandings and how to initiate change through communication.

Learn more about Katja and her programs at the website

katajashleicher.com

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Key learning points from this conversation with Katja:

• Recognize cultural differences within departments as well as between countries.


• Notice how your own cultural perspective shapes your interpretation.


• Frame your message in the audience’s language and priorities.


• Check whether the other person understood your intended message.


• Admit what you do not know and ask questions.


• Help your team develop a common language and rhythm.


• Explore an as well as approach before you choose a direction.


• Approach your team with curiosity and respect.


• Use a few words in another person’s language to open a connection.


• Learn individual strengths and resist premature conclusions.

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Your Intended Message is the podcast about how you can boost your career and business success by honing your communication skills. We’ll examine the aspects of how we communicate one-to-one, one to few and one to many – plus that important conversation, one to self.

In these interviews we will explore presentation skills, public speaking, conversation, persuasion, negotiation, sales conversations, marketing, team meetings, social media, branding, self talk and more.

 

Your host is George Torok

George is a specialist in communication skills. Especially presentation. He’s fascinated by the links between communication and influencing behaviours. He delivers training and coaching programs to help leaders and promising professionals deliver the intended message for greater success.

 

Connect with George

www.SpeechCoachforExecutives.com

https://www.linkedin.com/in/georgetorokpresentations/

https://www.youtube.com/user/presentationskills

https://www.instagram.com/georgetorok/